Refunds

For a refund request, use our contact form with your order number and the item concerned. Read Exchanges & Returns for the return process. Our support hours are Monday to Saturday, 8:00 am to 6:00 pm (SAST).

Our voluntary returns service

For a change of mind, request an eligible return within 30 calendar days of delivery. We process an approved refund within 10 business days after receiving and inspecting the returned item.

Voluntary return postage is paid by the customer. This rule does not apply to return costs we must cover for faulty, unsafe, defective or incorrectly supplied goods.

Refund method

Refunds are made to the original payment method where possible, unless another method is agreed or required by law. We do not replace a statutory right to a refund with compulsory store credit. Your bank or payment provider may take additional time to display funds after we issue a refund.

Statutory refunds

The 10-business-day processing period above applies to our voluntary returns service and does not extend or replace a deadline imposed by law.

For an eligible online cooling-off cancellation under section 44 of the Electronic Communications and Transactions Act, a full refund of the payment is made within 30 days of cancellation. Only the direct return cost may be charged where permitted; no cancellation penalty applies.

Where sections 55 and 56 of the Consumer Protection Act apply to faulty, unsafe or defective goods, the available repair, replacement or refund remedy is chosen by you. The statutory six-month return period is separate from our voluntary 30-day service, and return of qualifying goods is at our risk and expense.

We handle all statutory refunds within the applicable legal period. Our voluntary hygiene, tag and item-condition requirements do not remove your statutory rights.

Help with a refund

If you are waiting for a refund, contact us with your order number. Please do not send full payment card details or identity documents.