FAQs

Products and sizing

How do I choose my size?

Check the size information for the style you are considering. Fit can vary between products. If you need help, contact us with the product name and your measurements in centimetres.

What is included?

Check the description and selected variant for the contents of each item. If the information is unclear, ask us before ordering.

Orders and delivery

Can I change or cancel my order?

Contact us as soon as possible with your order number and the requested change. We will check the order status. This does not affect any cancellation rights provided by law.

Do you deliver to my address?

Delivery is handled by The Courier Guy. Orders are processed within 3 to 7 business days after payment confirmation. After dispatch, the delivery estimate shown at checkout for the selected service applies. Remote areas, public holidays, severe weather, high order volumes and circumstances outside our control may add time. Review the available service, charge and estimate at checkout. See Shipping & Delivery.

How do I track an order?

Use the tracking link in your dispatch notification, if provided. If you cannot find it or the tracking has stopped updating, contact us with your order number.

Which payment methods can I use?

Pay securely by credit or debit card. The card options available for your order are displayed at checkout. Review the currency and total before confirming payment.

Returns and refunds

Can I return an item if I change my mind?

You can request a voluntary return within 30 calendar days of delivery. The item must meet the condition and swimwear hygiene requirements in our Exchanges & Returns policy. The customer pays return postage for this voluntary service.

What if my item is faulty or incorrect?

Contact us with the order number and a description of the problem. Your statutory rights are separate from our voluntary 30-day service; its hygiene, tag and condition requirements do not remove rights for faulty, unsafe or incorrectly supplied goods. See your statutory rights.

When will I receive a refund?

We process an approved voluntary-return refund within 10 business days after receiving and inspecting the item. A bank or payment provider may take additional time to display the funds. Statutory refunds follow the applicable legal deadline, as explained on our Refunds page.

Customer support

How can I contact AquaFit South Africa?

Use our contact form. Our support hours are Monday to Saturday, 8:00 am to 6:00 pm (SAST, South African Standard Time).