Exchanges & Returns

Request a return or exchange

Please use our contact form with your order number, the item concerned and the help you need. For a damaged, faulty or incorrect item, describe the problem and include photographs if available. Our support hours are Monday to Saturday, 8:00 am to 6:00 pm (SAST).

Our voluntary 30-day returns service

If you change your mind, you may request a return of an eligible item within 30 calendar days of delivery. This service is additional to your statutory rights.

For a voluntary change-of-mind return, the item must be unworn, unwashed and undamaged, with its original tags and packaging. Swimwear must retain any original hygiene seal or protection, intact and unaltered. Items with signs of wear, washing, scent, staining, alteration or customer-caused damage are not eligible for this voluntary service.

The customer pays return postage for voluntary change-of-mind returns. We will explain the available exchange or refund options when you contact us.

Your statutory rights

Our voluntary 30-day window and its hygiene, tag, packaging and condition requirements do not limit any rights under South African consumer law.

Faulty, unsafe or defective goods

Where sections 55 and 56 of the Consumer Protection Act apply, goods that fail the required quality standards may be returned within six months of delivery at our risk and expense, without a penalty. You may choose the repair, replacement or refund remedy available under the Act. These rights are not restricted to unused items or items with tags or hygiene seals still attached.

If we supplied the wrong item, contact us so we can arrange the appropriate remedy and cover the applicable return cost. Do not treat the voluntary return conditions above as a restriction on a claim about an incorrect item.

Cooling-off for online purchases

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel within seven days after receiving the goods without giving a reason or paying a cancellation penalty. Only the direct return cost may be charged. Statutory exceptions apply; swimwear is not automatically excluded from every statutory right because of our voluntary hygiene conditions.

For an eligible statutory cooling-off cancellation, a full refund of the payment is made within 30 days of cancellation. See Refunds for the distinction between this deadline and our voluntary-return processing time.

Return instructions

Contact us for the correct return address and instructions before dispatching a parcel. Do not use an address taken from a parcel label without checking with us. Keep proof of postage and tracking for any return you send.

These instructions do not shorten a statutory cancellation or return period. Nothing on this page excludes any mandatory consumer right or remedy.